motivated violence. so we'd love to have more tools. but, you know, with the tools that we currently have, we're doing as much as we can and i think ruslyn's point about the uptick in the number of complaints we're both receiving, i'm not sure that necessarily reflects, as ruslyn correctly pointed out, that there's an uptick in violence. the doctrine of futility often resulted in less complaints being seen. i think there's a commitment in the federal level to doing our level best on these issues. >> tom, you talk about tools. ruslyn, what kind of tools, part of this is raising awareness, looking at best practices, sharing those best practices. what kind of tools is your agency offering, what kind of tools is the federal government providing municipalities, community leaders, advocates and the like?